Note: Please read these terms and conditions carefully. By accessing making a booking you agree to be bound by the terms and conditions below. These terms and conditions are subject to change without notice, from time to time in our sole discretion. We will notify you of amendments to these terms and conditions by emailing/posting a revised version. If you do not agree with these terms and conditions, please notify the customer services team and state you do not wish to proceed with the cleaning booking.

 

Terms and Conditions for Regular Domestic Cleaning Service

 

· The Client agrees to pay the agreed hourly cleaning rate in accordance with the agreed payment terms; after the clean, or on a weekly basis by the agreed payment method. If the payment is not received, the cleaning company reserves the right to suspend or cancel the service.

· In the event that the client cancels the clean, the administration element of the clean will still be payable as our customer services are available to clients all year round.

· In the event that a clean is cancelled due to the unavailability of the cleaner and a replacement cleaner cannot be arranged, no fees; including the admin fee element, will be payable. We will still issue an invoice. However, this will show a balance of zero (for administrative purposes only).

· Every regular cleaning service operates under a minimum agreed time, which is confirmed by e-mail in writing. Euphoria811 Cleaning Services must be notified by e-mail at least 48h before the service regarding any changes in the agreed cleaning time - Example: if the Client needs to change the working time from 3 hours to 2 hours, the Company must be notified 48 hours prior the next visit.

· For all regular domestic cleaning services, we do not require minimum term contract. We require at least two months' notice to terminate the service.

· The price quoted to the Client over the telephone or in e-mail ONLY includes cleaning and/or ironing labour costs.

· The Company is not liable for completing jobs where sufficient cleaning products equipment were not supplied to do so.

· Should a meeting with the cleaner is required by the Client, this should be paid in £15, to cover travel and time expenses.

· If the Client requires items to be cleaned that require special products/supplies beyond standard, the Company reserves the right to refuse to provide such special provisions. The Company will advise the customer to provide such specialist cleaning supplies and provide instructions to the sales operative when placing the order via telephone or e-mail before the service is carried out OR to the cleaner when they arrive.

· Euphoria 811 Cleaning Services hold Public Liability insurance. Neither the cleaning company nor its insurers shall be liable for the first £100 of any claim nor for any claim of £100 or less in value. However, where the cleaning company has not fulfilled its obligations to perform with reasonable care and skill under this Agreement or has failed to perform its obligations at all or to any significant extent, Euphoria 811 Cleaning [may also be liable for the first £100 of any claim.

· The Householder shall have adequate insurance cover in place against liabilities to the Cleaner for any claims that amount to £100 or less and shall produce to the cleaning company a copy of the appropriate insurance policy and certificate if so, requested by the cleaning company. (This may be in the form of a general household insurance policy)

· By entering into this service agreement with the Company, the Client agrees that at any time before OR for twelve months after the termination of the cleaning service, she/he will not hire or use any regular domestic services provided by a present or past cleaner introduced to the Client by the Company. If such situation occurs there will be a charge of £1000 for breaking this clause. The Company will look for their rights at the small claim court

 

 

 

Payment Terms for Other Services Outside of Regular Domestic Cleaning.

 

For a client to make payment an Invoice will be raised and sent by the Accounts Department following the completion of cleaning. The Invoice will be sent to the Client’s preferred location for payment. Once an Invoice is raised the Client must make payment using one of the methods stated below within 3 working days.

 

Payment Methods:

I. Bank transfer payment

II. Card payment

 

1. Bank Transfer/Deposit Payment

1. (a) Bank transfer/deposit payments are acceptable following the issuing of an invoice. All bank information required for a Bank Transfer Payment to be made will be included on the Invoice. The amount associated with the requested work must be paid into the specified bank account by the due date specified on the Invoice.

(b) If these payment terms are not met Euphoria811 Cleaning will exercise the statutory right to claim interest and compensation for debt recovery costs under the Late Payment legislation if payment is not received according to our agreed payment terms.

 

(C) We have a statutory right under the Late Payment of Commercial Debts Regulations 2013 to add interest and late payment compensation to the sum outstanding. Failure to make payment 7 days after your invoice is due will incur a £15 Late payment Fee and a Payment Reminder Letter will be issued. Failure to make payment within n 3 days of the issue Late letter, a £2.50 daily charge will be incurred until the balance is received.

 

I. 2. Bank transfer payments from regular corporate customers, agencies and any type of business registered entities is acceptable within a time frame of 30 days upon completion of the requested work. All bank information needed for the payment is contained on the Invoice issued by Euphoria 811 Cleaning Accounts Department. Euphoria 811 Cleaning will exercise the statutory right to claim interest and compensation for debt recovery costs under the Late Payment legislation if payment is not received according to our agreed payment terms.

II. 2.a. Services valuing £400.00 or above, payable with bank transfer and associated with corporate customers, agencies and any type of business registered entities, are to be secured with a deposit of 50% of the total service value, payable at least 2 days prior to the service start. All bank information needed for the payment is provided by company personnel by email, containing invoice and payment instructions. If these terms are not met, our company holds the right to cancel the service. Deposit amount can be arranged with card payment (for reference, point III. from our Payment terms and conditions).

II. 2.b. Our company holds a credit limit of £400.00 outstanding balance for services, associated with corporate customers, agencies and any type of business registered entities. No bookings for services will be accepted considering company liabilities have reached or exceeded the aforementioned limit.

III. Card payments

III. 1. Payments can be made by card following the issuing of an invoice to clients. Upon completion of cleaning services an invoice will be raised and emailed to the client by Euphoria 811 Cleaning Accounts Department. The emailed invoice will contain the link for card payments which clients must use to make payment by card.

III. 3. Card transactions are processed within 3 working days.

III. 4. In cases where card payment fails, the client is promptly informed by the company and an alternative method of payment will be sought. If no action is taken by the client to address the issue an overdue invoice will be issued, and this will require immediate payment through an alternative payment method. If no payment is received within 14 days Euphoria 811 Cleaning will exercise the statutory right to claim interest on the outstanding amount and compensation for debt recovery costs under the Late Payment legislation if payment is not received according to our agreed payment terms.

 

 

 

Cancellations

 

· The Client may terminate a regular cleaning service (rather than just cancel one week's appointment) by giving at least two months’ notice prior to the cleaning service in writing via e-mail, giving reason and specifying the last cleaning date.

· If Euphoria 811 Cleaning do not receive the client’s monthly payment by the due date, we reserve the right at our sole discretion to suspend the service and not restart it until payment is received.

· The Client can reschedule or cancel the appointment over the phone or by e-mail.

· We reserve the right to refuse any cleaning job if the condition of the property is hazardous to the health and well-being of our operatives.

· The Euphoria 811 Cleaning has the right to cancel or reschedule a service in cases where an accident or any unexpected circumstances have befallen the assigned cleaning team.

· On termination of the cleaning service the client agrees that he/she will not hire or use any domestic services provided by a past cleaner introduced by Euphoria 811 Cleaning. If the client does hire or use the domestic services of a cleaner, then the client will be required to pay a referral fee of £250.

· We reserve the right to end this agreement at any time at our sole discretion and in that event, we would then of course refund any un-used periods of advance payments you may have made. (domestic and commercial regular)

 

Insurance

 

· Euphoria 811 Cleaning Services has full insurance up to £1,000,000 for Public Liability with a £250 excess on the policy. Please be aware that this is not a new for old policy. If any breakages occur under the value of £100 they will not be covered and on these occasions, breakages can be reported directly to Euphoria 811 Cleaning for action. Claims can be covered by the Company and/or its operatives' insurance, only if the damage/breakages are reported within 24hours of the cleaning service visit.

· The Company reserves any right to refuse disclosure of confidential company documents.

· No refund claims will be considered once the cleaning service has been carried out.

· All services shall be deemed to have been carried out to the Client's satisfaction unless written notice is received by the Company with details of the complaint within 24 hours of the work being completed. We will fully investigate any complaint and attempt to resolve it to the satisfaction of the Client, or alternatively to a reasonable standard.

· The Client must be present at all times during the recovery clean.

· Euphoria 811 Cleaning reserves the right to only offer one recovery clean per service.

· While our operatives make every effort not to break items, accidents do happen. Identical replacement is always attempted but not guaranteed.

· In case of damage, proven to be caused by us, Euphoria 811 Cleaning will repair the item at its cost. If the item cannot be repaired the Company will rectify the problem by crediting the customer with the item's present actual cash value toward a like replacement. This liability applies only once the payment for the service has been received in full.

 

Liability

 

· The Company shall not be liable for any third parties or their actions who enter or are present at the Client's premises during the cleaning visit. The cleaners cannot be relied on to grant access to the property to any third parties.

· Items excluded from the cleaning company's liability include cash, jewellery, art, antiques and items of sentimental value. Refund for items of sentimental/personal value will be made only at its current cash value.

· The Company requests all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and/or not cleaned by the cleaning operatives.

· We are not responsible for any existing damage to Client's property in the form of old stains/burns/spillages etc. which cannot be cleaned/removed completely by the cleaning operative using the industry standard cleaning methods.

· Euphoria 811 Cleaning shall not be liable for the shrinkage of carpets as a result of poor fitting.

· We will do our best to make sure your appliances are cleaned to a high standard. However, if they have not been cleaned since they were purchased regrettably, we will not be liable for ingrained dirt that cannot be removed using chemicals.

· We shall not be responsible for any damage caused as a result of the Client placing furniture on a carpet which has not completely dried.

· Euphoria 811 Cleaning is not liable for any wear or discolouration of fabric that becomes more notable once dirt is removed.

· Euphoria 811 Cleaning are not liable for any damages caused by faulty products/equipment provided by the customer.

· For all services other than End of Tenancy Cleaning we shall not be liable for completing jobs that are not listed on the customer's task list.

 

 

Special Offer Conditions

 

· Promotional offers cannot be combined with other offers or discounts.

· Promotional offers do not apply for minimum charges.

· Promotional offers are subject to availability and usually apply for specific days, time slots and areas.

· Every promotion holds its own terms and conditions – for specific information please call us further.

· By providing your email address and phone number to our operators you agree to receive our promotional newsletters. You can freely unsubscribe from them anytime, by email return stating 'unsubscribe'.